Last updated: 18 June 2026.
We aim to provide the highest standards of service. If something falls short, please tell us — we take complaints seriously and will do our best to put things right.
Stage 1 — Raise it with us
Please put your complaint in writing to: Crowther Key, Crowther House, The Quadrant, Buxton, SK17 6AW, or email hello@crowtherkey.co.uk.
- We will acknowledge your complaint within 3 working days.
- We will investigate and send a full written response within 15 working days.
Stage 2 — Escalation
If you are not satisfied with our response, you can ask for the matter to be reviewed by a director. We will issue our final viewpoint letter within 8 weeks of your original complaint.
Stage 3 — The Property Ombudsman
If you remain dissatisfied after our final viewpoint (or after 8 weeks), you may refer your complaint — free of charge — to The Property Ombudsman, the independent redress scheme of which we are a member:
The Property Ombudsman, Milford House, 43–55 Milford Street, Salisbury, Wiltshire SP1 2BP
01722 333306 · admin@tpos.co.uk · www.tpos.co.uk
You must refer the matter to The Property Ombudsman within 12 months of our final viewpoint letter. Our TPO membership number is D14622.
Need to get in touch first? Contact us or call 01298 214441.