Complaints Procedure

Crowther Key Estate Agents  Complaints Procedure

In the first instance, should your concern be of an informal nature, please speak to a staff member about your complaint and they and the team will endeavour to resolve the matter within 3 working days. 

Should you not be satisfied with the outcome of this or should you wish to raise a formal complaint immediately, please raise your complaint in writing and send to or post to The Managing Director, Crowther Key Ltd, Crowther House, The Quadrant, Buxton, SK17 6AW. You may be asked for further information and to clarify points raised. An investigation will be conducted and a formal response made within 15 working days. 

Should you not be satisfied with the response regarding your formal complaint, you can raise the matter to a dispute resolution Scheme. Crowther Key Ltd is a member of The Property Ombudsman. Contact details are below – 

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 01722 333 306 /

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final response letter, including any evidence to support your case.